Tuesday, May 17, 2011

The customer is NOT always right

Angry email from customer:



Reply from our PR expert, Danny:


How the reply would look like if I was the one writing it:


The fact that you're a customer doesn't make you Queen. 
We have too many uneducated, uncouth consumers in our society. 
And if you're buying items at half the price discounted already, I really don't know why you are making such a big ruckus and sounding like we cheated you of your youth and money. 

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And that is why I hire a VA for my customer service - to refrain me from replying emails.
I was actually tempted to reply this email when Danny asked me to, but I think I should be glad I didn't. 


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